How we work together.
Eight things you can hold us to: who answers, how fast, what your fixed price covers, and what happens when a question goes beyond your case.
- Lawyers since 1991
- More than 1,000 purchases for foreign buyers
- Offices in Moraira and Dénia
- 01
Who answers
Daniel or Juan reply to you personally. We reply to emails within 24 hours, Monday to Friday. If you write on a Friday evening or at the weekend, we reply on the next working day. If a proper answer needs longer, we tell you within those two days and say when you will have it.
- 02
Scheduled meetings
Your purchase includes scheduled review meetings and a meeting before the notary. We collect your questions between meetings and answer them together, with your file in front of us: one clear answer, not ten loose ones. Sending your questions in one email, numbered, helps us answer them all in one reply.
- 03
When something cannot wait
Some things cannot wait for the next meeting: a deadline in the next few working days, a payment demand, a notice from a public body, a change in the terms you are being asked to sign. Call us on +34 609 477 889 during office hours. Outside them, email us with the word URGENT in the subject line and we call you back the next working morning.
- 04
What your fixed price covers
Your purchase and every service listed in your engagement letter, and all the questions you have about them, in as much detail as you need. We never count those questions and never charge for them.
- 05
What is a separate consultation
Questions about other situations, other properties, or things that have not happened (a change in the law, a future sale, a possible inheritance, planning that nobody has proposed) are a separate consultation, currently €150 with VAT included and credited in full against any work it leads to. We tell you before we answer, and you decide whether to go ahead. Nothing is charged without your yes.
- 06
Your questions help others
We keep a record of the questions our clients ask so we can write clear guides and improve how we work. We remove your name, your property and anything else that identifies you before anything is used, and you can opt out at any time by telling us.
- 07
Nothing twice
Anything you have paid us in the last 6 months for something you then buy from us again, as part of a larger job, is credited in full against it. And because we already have your papers, we ask you for less.
- 08
If we fall short
If we miss the 24 hours, tell us. If you are unhappy with our service, write to legal@expatabogados.com and Daniel reads it himself.